Frequently Asked Questions
SHIPPING
How much does shipping cost?
If you are in mainland Spain or the Balearic Islands, you can enjoy FREE shipping . You can consult our Terms and Conditions of Purchase for more information.
When will I receive my order?
If you choose Standard Shipping (free), you will receive your order in 3-5 business days . You can also choose Express Shipping to receive it in 24h-48h (9€). You can consult our Terms and Conditions of Purchase for more information.
How can I track my shipment?
You will receive tracking information for your order as soon as it leaves our warehouse. Otherwise, please do not hesitate to contact us so we can help you. You can also always check it in the help section of our website, indicating your order number and email address. You can access it by clicking here .
Returns and Exchanges
Can I return my order?
Of course! You have 20 calendar days from the moment you receive your order to make any changes or returns.
What do I have to do to request an exchange or return?
It's very simple, just click on "I want to change or return" in the help section at the bottom of our website and follow 3 simple steps. If you have problems doing so, you can also write to us at info@mercedesdemiguel.com indicating the order number and the items you want to change or return.
PAYMENTS AND REFUNDS
How can I pay for my order?
You can pay for your order by credit or debit card, PayPal, Cash on Delivery, Aplázame or bank transfer.
Can I pay in installments?
Yes! You just have to choose Aplázame as a payment method and follow all the steps. It's very simple... ;)
If I make a return, how and when will I receive my refund?
You will receive the refund in the same payment method you chose when placing your order. Refunds can take up to 14 days from when we receive your return at our warehouse. You can also choose to have it refunded to a gift card and you will get a 3% gift on your next purchase.